Impacts of CrowdStrike outage felt in Kansas, Missouri

UPDATE, 3:50 p.m. | The University of Kansas Health System says its IT support teams are "strategically bringing all those impacted back online as quickly as possible and will likely remain busy through the weekend."

"We want to thank our patients for their understanding and patience in the face of delays, as we provide care using alternate processes," a spokesperson said Friday afternoon. "If your scheduled care is impacted, we will do our best to stay in contact and reschedule your care as quickly as possible."

UPDATE, 3:10 p.m. | Crowdstrike, the company at the root of Friday morning’s global IT outage, says it’s working to deploy a fix.

The issue - which was not a cyber attack, took down major services from air travel, banking and other parts of the economy.

LINK | Crowdstrike deploys a ‘fix,’ works with those impacted after global Microsoft outage

UPDATE, 2:30 p.m. | The Kansas Department of Transportation says certain online travel resources may be unavailable while state workers store services.

UPDATE, 12:25 p.m. | The Jackson County Assessment Department reports their programs have been "restored and are operating."

The department says it will reschedule appointments from Friday morning that were impacted during the outage.

UPDATE, 12:15 p.m | A spokesperson with the Kansas Office of Information Technology Services says staff are working to restore services that were impacted from the global Crowdstrike outage overnight.

"Services continue to be restored online," OITS spokesperson Allie Denning said in a release early Friday afternoon. "We cannot provide an estimated time for each service's restoration."

One of the agencies impacted are the state's Driver's License offices across the state.

KSHB 41 News reporter Megan Abundis reported more than 100 people were turned away from one office Friday morning in Mission, Kansas.

UPDATE, Noon | The Kansas City International Airport says operations have started to stabilize as of 11:30 a.m.

UPDATE, 10:18 a.m. | A spokesperson for Johnson County said issues with the Kansas Department of Revenue are impacting the county's motor vehicle system.

"Johnson County’s Motor Vehicle system managed by the state’s Department of Revenue is experiencing state-wide issues, resulting in our inability to process transactions at this time," the spokesperson said. "We have deactivated online office queues and are not accepting customers at this time. At this time, we are not aware of further significant impacts to Johnson County government systems or operations related to the global IT issue affecting systems worldwide. We are continuing to monitor the situation, and will provide further updates to the public as necessary."

UPDATE, 9:55 a.m. | The Lee’s Summit School District notified families that it was supposed to start registration on Friday.

Due to the outages, registration has been delayed until further notice.

"Dear Lee's Summit R-7 parents/guardians, yesterday, we shared that our online registration process opens today at 8 a.m. and runs through Aug. 2. We regret to inform you that our online registration system has been affected by the global tech outage impacting Microsoft systems across the world. The problem has been identified as a software update issue, but at this time, we have not been given an estimated time for when systems will be restored. We understand the importance of timely registration and will keep the community informed as we receive updates from our providers. Thank you for your patience and understanding."

UPDATE, 9:53 a.m. | A spokesperson for the city of Grandview said that due to issues from the Missouri Department of Revenue, its DMV is closed for the day.

A spokesperson for the Missouri governor's office confirmed some state offices are also impacted.

KSHB 41 has reached out for more information.

UPDATE, 9:50 a.m. | Both UPS and FedEx confirmed they're experiencing computer issues.

"A third-party software outage is impacting some UPS computer systems in the U.S. and Europe," a UPS spokesperson said. "At this time, our airline continues to operate effectively and our drivers are on the roads delivering for customers. We are continuing to work to resolve all issues as quickly as possible; there may be some service delays."

FedEx said, "FedEx has activated contingency plans to mitigate impacts from a global IT outage experienced by a third-party software vendor. We are working diligently to lessen any impact on service, and we appreciate our customers’ patience. For questions on shipment status information, please visit fedex.com."

UPDATE, 9:40 a.m. | American Airlines has provided a waiver for travelers impacted by the outages overnight.

UPDATE, 9:35 a.m. | A Saint Luke's Health System spokesperson said the hospital is experiencing some issues.

"BJC Health System is experiencing technical issues related to the IT outage affecting Windows devices world-wide," a spokesperson said in a statement. "IT technicians are working to restore service as quickly as possible. While that work continues, patient care and safety remain our top priorities."

KSHB 41 reached out for more information on the matter.

UPDATE, 9:25 a.m. | KSHB 41 reporter Claire Bradshaw has been at Kansas City International Airport where airlines are working to resume normal operations.

UPDATE, 9:20 a.m. | Local Social Security offices are closed today due to the outage.

A spokesperson from Providence Medical Center in Kansas City, Kansas, said operations were not impacted from the outage.

The University of Kansas Health System posted this update on social media Friday morning:

UPDATE 9:00 a.m. | The Kansas Department of Labor said that due to the outages, its June labor report will be delayed.

"Due to a global issue affecting Microsoft and Crowdstrike services, the Labor Market Information Services will be unable to deliver the June Labor Report today," KDOL said in a statement. "The report will be distributed at a later date."

UPDATE, 8:47 a.m. | From a Jackson County spokesperson:

"Due to a global Microsoft outage, some Assessment Department programs are unavailable this morning. Morning appointments will be rescheduled. Updates will be provided on the county's website."

UPDATE, 8:45 a.m. | The Kansas City Police Department said its operations aren't being impacted by the outages.

The Kansas City Chamber of Commerce also said it's experienced no issues.

UPDATE, 8:20 a.m. | The Missouri State Highway Patrol says their operations have not been impacted from the outage.

A spokesperson from HCA Hospitals - which operates several hospitals in the Kansas City area - says they were not impacted from the outage.

UPDATE, 8:15 a.m. | KCI provided an update to KSHB 41 reporter Claire Bradshaw on scheduled flights from airlines at the airport.

For Friday, July 19, Kansas City International Airport spokesperson Joe McBride said Southwest Airlines accounted for 45% of departures, with 76 scheduled.

Out of the 169 total departures from MCI on Friday, 30 are Delta, 25 are American Airlines and 19 are United.

UPDATE, 8:10 a.m. | The Kansas City Fire Department said it experience no issues from the outage.

"KCFD communications and dispatch are not being affected," a spokesperson said in a statement. "We are experiencing zero disruptions in our abilities."

UPDATE, 8:05 a.m. | The KC Streetcar says operations are continuing as normal.

UPDATE, 8:03 a.m. | KSHB 41's Marlon Martinez said the Starbucks location in Brookside has been impacted by the outage.

He learned the store is trying to get operations back online.

UPDATE, 7:55 a.m. | A spokesperson for the Kansas City Area Transportation Authority said its services won't be impacted by the outage.

Routes will run as normally scheduled.

UPDATE, 7:50 a.m. | Kansas City, Missouri, Mayor Quinton Lucas tells KSHB 41 that city services are not impacted from the outage.

A spokesperson at University Health says operations are continuing as normal.

UPDATE, 7:30 a.m. | A spokesperson with the Kansas City, Missouri, Fire Department says their systems are operating normally. A spokesperson with Johnson County, Kansas, Med-Act said their systems are also operating normally.

UPDATE, 7:23 a.m. | The KC Scout traffic management system website was knocked offline by the outage overnight.

ESPN reports Olympic organizers were also impacted by the outage.

ORIGINAL UPDATE | Businesses and agencies across the Kansas City area woke up Friday morning to a massive global IT outage connected to Crowdstrike systems.

LINK | Network outage impacting businesses across the world

Air travelers at Kansas City International Airport are encouraged to contact their airline.

KSHB 41 News reached out to the University of Kansas Hospital System to see of any patient impacts. A hospital spokesperson said operations were continuing as normal, though the system’s website reported being temporarily out of service.

Area 911 services appear to be largely unaffected.

This is a developing story and will be updated.

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