After numerous complaints of overcharges, the Missouri Attorney General's Office is investigating several shuttle companies owned by Nikolas Saylor.
The 41 Action News investigators spoke to a woman who didn't wish to be identified.
She said a one-way trip using Quicksilver Shuttle proved to be very costly.
"Multiple charges, multiple on the same day, a couple of days later," she said.
The woman provided the 41 Action News investigators with three months worth of credit card statements.
They show Quicksilver charged her card $63.94 six times for one ride, reimbursed her four times after multiple complaints, then finally charged her card through a company called KCI Roadrunner - $639.40.
That figure was ten times the original trip amount.
She called the company again to get a refund.
"The individuals I needed to talk to were at lunch," she said. "An hour later they were still at lunch and an hour later, still at lunch," she said.
With no resolution, the woman walked into an office in Kansas City, Kansas in January to get a check from the company.
She ultimately did get a check, ending a more than 3 month ordeal.
She's not alone, and other customers haven't been reimbursed.
The 41 Action News investigators found similar complaints on the internet against Quicksilver.
On Yelp, Vicki from Kansas City wrote she was charged 20 times for two trips using Quicksilver, including 11 times in one day.
It added up to over $1000 in charges.
Grant wrote on Googlethat Quicksilver charged him 11 times before he'd even taken a trip.
In his review, Grant wrote, "crooks, thieves, terribly dishonest, avoid like the plague."
The 41 Action News investigators went looking for owner Nikolas Saylor.
His brother and business partner Austen spoke to us instead.
When the 41 Action News investigators asked Austen Saylor if he could explain why customers were getting charged multiple times for one ride, he said, "No not really, like I said this has been handled as of two months ago, not happened since."
Austen also says the overcharges were unintentional and resolved.
But not according to the Better Business Bureau of Kansas City which gives Quicksilver an "F" rating.
"There's pretty much no excuse to charge someone's credit card that many times and to have dozens of people complaining about the exact same thing," said BBB spokesman Aaron Reese.
BBB records show between Quicksilver and another Saylor owned company called Superior Shuttle, the two businesses have a total of 27 unanswered complaints about multiple credit card charges.
In addition to Quicksilver and Superior, BBB records show Saylor owns Kansas City Transportation Services, KCI Roadrunner, Corporate Coach Services and other companies with variations on those names.
We asked Austen Saylor how many companies he and his brother own.
"I don't know," he said.
"I actually can't keep track of how many names they have at this point," Reese said.
Missouri's Attorney General's Office is also familiar with Nikolas Saylor and his companies.
In a statement from that office released to the 41 Action News investigators, it says in part, "several of Nikolas Saylor's businesses are currently under investigation by our office".
When the 41 Action News investigators asked Austen Saylor about the unresolved investigation, he said, "Well it's in resolution, is that better? We're talking with both the AG and the Better Business Bureau to correct the complaints that they have."
"You never see anything else in the industry like it, ya it seems intentional," Reese said.
When the 41 Action News investigators asked the woman who'd been charged multiple times if she'd ever use Quicksilver again, she said, "I would not."
The Missouri Attorney General's Office says if anyone has a complaint against Saylor or any of his businesses, call (800) 392-8222 to report it.
We reached out to the Saylors multiple times for a sit down interview to further discuss these issues, but we were unable to schedule a time.
-------------------
Andy Alcock can be reached at anderson.alcock@kshb.com.
